Independent Microsoft Cloud Support

Clear ownership
for your Microsoft 365 Support.

Get specialist help across Microsoft 365, Azure, Power Platform and Microsoft Copilot—from incident response and administration to automation, migrations and ongoing managed support.

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Terms apply. See certification claim terms.

Client Support Overview
Sample Portal
Open tickets
12
Within SLA
96%
Potential savings
40%

  • Exchange mail-flow review

    INC-1048 · High priority

    Within SLA

  • Power Platform connector

    REQ-2176 · Normal priority

    In progress

  • Copilot readiness assessment

    ADV-0834 · Advisory

    Review

Support across Microsoft cloud technologies

Choose focused assistance for Microsoft 365, Azure, Power Platform and Copilot—or ongoing operational support for the services your organization relies on.

Microsoft 365 support

Troubleshooting and administration across Outlook, Teams, SharePoint, OneDrive and Exchange Online.

Identity and access

Support for Entra ID, multifactor authentication, Conditional Access, roles and authentication issues.

Endpoint management

Intune enrollment, compliance policies, application delivery, security baselines and Windows Autopilot.

Security and governance

Purview, DLP, retention, sensitivity labels, secure sharing and information-protection guidance.

Migration services

Planning and execution for email, tenant and collaboration-data migrations with agreed scope and controls.

Managed operations

Ongoing administration, service reviews and proactive improvement under a defined support plan.

Microsoft Azure support

Operational guidance for Azure infrastructure, identity, networking, monitoring, security and cost visibility.

Microsoft Power Platform

Support for Power Apps, Power Automate, Dataverse, governance, environments, connectors and solution lifecycle.

Microsoft Copilot services

Readiness, data-security review, governance, adoption planning and support for approved Copilot use cases.

View All Services

HOW IT WORKS

A support path your team can follow

Every engagement begins by establishing scope, responsibilities, security requirements and response commitments.

  1. 01Assess

    We learn your environment, constraints and business priorities.

  2. 02Assign

    The request is routed to an engineer with relevant experience.

  3. 03Resolve

    We troubleshoot, document and communicate progress clearly.

  4. 04Improve

    Recurring issues inform practical recommendations and next steps.

Powered by Evigur Solutions

365 Help center is backed by Evigur Solutions, bringing expertise across Microsoft 365, Azure, Power Platform, security, automation, and enterprise technology services. Together, we help businesses operate Microsoft 365 with greater confidence, control, and efficiency.

Cloud Solutions
Cybersecurity
IT Consulting
Managed Infrastructure
See Our Service Model

MICROSOFT AND THIRD-PARTY TICKETS

We manage the work around the vendor ticket.

Vendor escalations often stall because logs, reproduction steps, business-impact details and follow-up responses are incomplete. 365 Help center helps your team keep the case moving from preparation through validated closure.

  1. 1.Prepare the case

    We help define severity, business impact, reproduction steps and the technical evidence the vendor is likely to require.

  2. 2.Support submission

    Your organization submits the ticket through its own Microsoft or third-party support account. We can prepare the ticket content and guide the submission.

  3. 3.Coordinate and respond

    We help gather requested logs, answer technical questions, attend calls and track vendor actions on your behalf.

  4. 4.Validate and close

    We test the proposed resolution, document the outcome and help drive the case to closure.

Terms apply. See Microsoft and third-party ticket responsibility terms.

Frequently Asked Questions

No. 365 Help center is owned and operated by Evigur Solutions, an independent service provider. It is not an official Microsoft support service.

Coverage can include Exchange Online, Teams, SharePoint, OneDrive, Entra ID, Intune and Purview. Exact coverage and exclusions are confirmed in the applicable service agreement.

No. A service commitment begins only after entitlement and scope are confirmed under an active agreement. Existing clients should use the designated client support channel.

No. Clients maintain their own Microsoft or third-party support entitlements and pay any related fees. We help prepare the case, coordinate technical communication, gather evidence, validate the resolution and support closure.

Yes. Migration, configuration and advisory work can be delivered as separately scoped projects or included where expressly stated in a managed-service agreement.

Let’s clarify what your team needs.

Schedule a 30-minute consultation to discuss your Microsoft 365 environment, current support challenges and the right engagement model.

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